Choose a specific enquiry topic, make a general enquiry or email us.
You can contact us about most things using one of our specific enquiry forms. Just pick from the topics below. Don't see what you're looking for? Scroll down to use our general enquiry form or send us an email
Including updating contact details, moving premises, and getting a letter of authority
Including setting up eBilling, checking your account balance, and getting a copy of your bill
Including seeing full details of all your charges, asking for a breakdown, or challenging an element of your bill
How to make a complaint
Including renewing your contract, amending your contract, or switching suppliers.
Including information for customers in Scotland, Yorkshire, or the rest of England.
Including submitting a meter reading, how to find your meter, and applying for a burst allowance
Including making online payments, setting up direct debits, and seeing all the ways you can pay
You can get in touch with us in a few different ways!
If you can't find the topic you're looking for, you can get in touch with our general enquiry form.
Fill out our general enquiry formIf you'd rather email us, click the button below to send us a message directly. Please include your customer reference number if you have one.